Southern Campers Hire

Challenges

Southern Campers required a specialized website and booking system tailored to the campervan rental business. Their needs included:

• A user-friendly platform for real-time availability tracking.
• Enhanced features to promote customer engagement and facilitate marketing campaigns.
• A reservation system customized to align with specific pick-up and return schedules.

The VEVS Solution

VEVS partnered with Southern Campers to create a website that aligns with their business model and enhances the customer experience. Key improvements included:

1. Guestbook Integration - Added a Guestbook app on the homepage, allowing customers to leave reviews and rate their experience, boosting trust and engagement.

2. Marketing Support - Developed a custom CSV file export feature to enable Southern Campers to efficiently compile client contact details for promotional and marketing campaigns.

3. Availability Calendar - Integrated a front-end availability calendar that displays rental availability for each campervan, providing transparency and improving the booking process.

4. Custom Reservation System - Modified the car reservation system to allow bookings only during pre-defined pick-up and return hours, ensuring seamless operational management.

Results

With the VEVS car rental software powering their website, Southern Campers has achieved:

• Improved Customer Experience: Features like the availability calendar and guestbook enhanced transparency and customer trust.
• Streamlined Operations: The customized reservation system ensured efficient handling of campervan schedules.
• Boosted Marketing Capabilities: The CSV export tool enabled targeted promotional efforts, driving increased bookings and customer engagement.
• Enhanced Online Presence: A professional, user-friendly website solidified Southern Campers’ reputation as a reliable campervan rental provider in New Zealand.