Terms of Service

Any use of VEVS.com or www.VEVS.com, or its subdomains (hereinafter referred to as "Website") and the services provided through it are subject to the following Terms of Service (hereinafter referred to as "Terms"), as well as to VEVS's Privacy Policy. Your use of the Website and/or registering for the Services constitutes your acceptance of these Terms.

By using the services, you agree to be bound and abide by the terms and conditions in this section. If you or your company do not agree to these terms and conditions, you should immediately discontinue using the Website and/or Services.

Description of service

• VEVS online service ("Service" or "Services") provides fully functional rental/listing software, website, website development and hosting services. The Service also includes a web based content management system and reservation/listing software ("Software") which is copyrighted by VEVS, altogether with all associated components to the Software (add-ons, updates, custom modification, that are ordered by Client ("You") under your subscription or order form).
• You may use the Service for your personal and business use or for internal business purpose in the organization that you represent, but only on a web server hosted and controlled by VEVS. You may connect to the Service using any Internet browser.
• You are responsible for obtaining access to the Internet and the equipments necessary to use the Service. You can create and edit content with your user account and if you choose to do so, you can publish and share such content.
• As part of the Service, VEVS may provide you with domain name search and registration services, custom designing services, custom development work, website maintenance and hosting, and other ordered by You under your subscription or order form.

Your responsibilities

• You are responsible for all activities occurring under your account and shall abide by all applicable local, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify VEVS immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to VEVS immediately and use reasonable efforts to stop immediately any copying the Software or any part of the Service that is known or suspected by you or your employees; and (iii) not impersonate another VEVS user or provide false identity information to gain access to or use the Service.

Account information and data

• VEVS does not own any data, information or material that you submit to the Service in the course of using the Service ("Customer Data"). You, not VEVS, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and VEVS shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data.
• As a part of the Service, VEVS will do regular backups of your data and guarantee that we put maximum efforts for your website to be up and functioning 100% of the time per month, including network uptime, server uptime, web server and service uptime. In the event this Agreement is terminated (other than by reason of your breach), VEVS will make available to you a file of the Customer Data within 30 days of termination if you so request at the time of termination.
• VEVS reserves the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity.

Intellectual property ownership

• VEVS alone shall own all right, title and interest, including all related Intellectual Property Rights, in and to the VEVS technology, the Software and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the Software or the Intellectual Property Rights owned by VEVS. All product names associated with the Service are trademarks of StivaSoft Ltd., and no right or license is granted to use them.

Communications from VEVS

• The Service may include certain communications from VEVS, such as service announcements, administrative messages and newsletters. You understand that these communications shall be considered part of using the Service. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving news from us. However, you will not be able to opt-out from receiving administrative messages.

Account

• You must pay the fees and other charges for the Service. When signing up for the Service you agree to pay monthly or yearly subscription payment and that your PayPal account or Credit/Debit card will be automatically charged for each subscription period in advance. We reserve the right to adjust the monthly fee payable for the Service.
• All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties in your country.
• All clients are required to provide VEVS with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and, if applicable, automatic payment information. All customers are responsible for reporting to VEVS any changes in such billing information within twenty-five (25) days of such change.

Fair Usage Policy

• We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define "normal". Although these tests vary from month to month, one thing remains constant: 95% of our customers fall into "normal" range. For your reference and orientation, we have set following Fair Usage Levels: (valid for all clients started their websites before October 1, 2021)

• (Available for clients from October 1, 2021) VEVS websites are hosted on AWS cloud hosting provided by Amazon. Each website is hosted on a virtual private server (VPS) with a private IP address. The parameters of the VPS depend on the selected subscription package for the website service.

• It is very rare for a customer to exceed normal usage while managing a standard VEVS business website. Typically, customers only experience issues if they use their accounts for data storage. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer custom pricing plans that better address high bandwidth and large storage requirements.
• VEVS will use reasonable efforts to notify you when the monthly usage reaches approximately 80% of the average data limits. If you continuously exceed the 'normal' usage you will need to optimize your data or additional charges may occur.

Support Service

All pricing plans include Support Service, which we provide to you as long as you are a customer.

We provide customer support via our online ticket-based support system, with the exception of online meetings/calls that are included in our Setup Support package or purchased separately.

'How to use the product' & technical assistance via the ticket-based support system.

If you need assistance using our products, our Customer Care Team will be happy to help. You can contact us, and we will respond to you through our online ticket-based support system in the following situations:

• questions you have on how to use the VEVS Software & Website solution;
• questions related to our service;
• technical issues you face;
• billing and account matters,

You can contact the support team via:

• the Contact Us page;
• through the 'contact us' form in the Help menu in your website admin (back-end) area;
• or by using one of your already started ticket threads.

You will receive the VEVS team response in a designated ticket thread. In addition, for each message that our team sends, you will receive an email notification to the email address used to submit the form or to create your VEVS account.

Note that we use it to not only respond to your questions and requests but also to send you important information about your website or the service.

To avoid getting our support system email notifications for each of our messages to you, please add support@vevs.com to your address book or contacts list.

We also advise switching ON the browser notifications of the ticket - see the blue button on the top right-hand side of this page, next to the search field. You will be notified each time we send you a message here in the ticket thread. No advertorials will be sent.

Up to 24 hours of response during our business hours

We provide a support service every weekday (Monday to Friday) from 6:00 AM till 22:00 PM (GMT). However, the technical team monitors and serves emergency technical issues (website down) 24/7.

We do our best to serve you quickly and helpfully. Typically, our team will respond within a few hours during our business hours.

In case you report technical issues, please provide as much detailed information as you can - step by step guide on how you get to the issue, screenshots, reservation ID, email message forward, etc. That will help us review, replicate and locate the issue faster.

The technical team receives a notification for emergency technical issues (website down), and they start resolving them in less than one hour. Note that the technical team will not send you a message back confirming your report has been received or the issue resolved. If the issue requires your decision or collaboration, our customer care team will message you during business hours.

Knowledgebase & Video tutorials

You can find instructions on how to set up and use our reservation software, useful suggestions and advice in our knowledge base and video tutorials. We do our best to update and add new articles and tutorials to help you through the process.

You can find instructions and helpful information at:

• VEVS Knowledge base
• Video Tutorials at: YouTube
• Video Tutorials in the Help menu in your website admin (back-end) area
• Information and instructions about the business software functions in the info boxes and tooltips in the (back-end) area.

Live Online Assistance

A call via Zoom. Google Meet or Skype to assist you in setting up your website, respond to your questions, help in resolving difficulties you meet, and communicate corner cases. Live Online Assistance and all online meetings/calls related to customer support and website setup are only upon appointment. We require you to handle all online meetings/calls via Google Meet, Zoom or Skype on your PC or laptop. Live Online Assistance service require screensharing from one or both sides. Therefore mobiles and tablets as well as phone calls are not suitable for the service and will not be accepted.

Dedicated account manager

We will appoint an experienced account manager to your project who will lead your account and service. A dedicated account manager brings the advantage of knowing your business and project in-depth and providing faster and more efficient support and advice.

Cancellation, termination & refunds

• Client may terminate the use of the Service with or without cause by providing at least thirty (30) days' written notice to VEVS.
• Accounts will be automatically renewed unless canceled in writing prior to the monthly renewal date. Client may terminate his account by providing at least thirty (30) days' written notice to VEVS via e-mail to support@vevs.com. The effective date of termination must be the last day of a billing cycle, and written notification of termination must be received by VEVS no less than thirty (30) days prior to the next billing cycle to be effective on the last day of the current billing cycle.
• The Service is billed in advance on a monthly basis and is non-refundable. Refund is issued for unused months in case of paying on a yearly basis and $99 adminstrative fee is charged.
• Refunds for set-up fees and other customizations ordered by the client and completed by the company will not be issued.
• Cancellation requests must be received before the due date for the next billing cycle.
• VEVS, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other VEVS service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. VEVS reserves the right to refuse service to anyone for any reason at any time.

Suspension and termination

• VEVS reserves the right to terminate your account and deny the Service upon reasonable belief that you have violated the Terms and to terminate temporary your access to the Service in case of unexpected technical issues. We will also terminate your account on your request. Termination of your account will include denial of access to website administration, canceling of your hosting, deletion all your data (such as Customer Data, password, usernames and any data, related to your account) after 30 days of the termination.

Disclaimer of warranties

• The Services and all information on the Website is provided on an “as is” and “as available” basis.
• VEVS does not warrant that (i) the Service will meet your specific requirements, (ii) the Service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service will be accurate or reliable, (iv) the quality of any products, Services, information, or other material purchased or obtained by you through the Service will meet your expectations.

Limitation of liability

• You expressly understand and agree that VEVS shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if VEVS has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the Service.

Invalid provisions

• If any provision herein is held to be unenforceable, these Terms shall be construed without such provision. The failure by a party to exercise any right herein shall not operate as a waiver of such party’s right to exercise such right or any other right in the future.

Governing law

• You agree that these Terms shall be governed in all respects by the laws and courts of the Republic of Bulgaria. The contracting parties agree that all disputes arising from and regarding these Terms will be resolved by common efforts of the parties. In case that the common consent can not be obtained, any claim or dispute the User may have against StivaSoft Ltd. must be resolved by a court located in the Republic of Bulgaria.
• The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. You agree to regularly review these Terms and be aware of the changes made. By continuing to use the Site after any posted revision, you agree to abide by it.

End of terms of service agreement

• This Agreement was last updated on April 28, 2024. It is effective between You and VEVS as of the date of You accepting this Agreement.