ANIS Transport - Philippines

Challenges

Before partnering with VEVS in 2020, Anis Transport faced several challenges with their existing custom-made website and car rental management software:

• Limited Real-Time Functionality: Their previous system lacked self-serving online reservation capabilities, limiting customer convenience.
• Lead Conversion Issues: The lack of a lead capture mechanism made it difficult to recover abandoned bookings.
• Inefficient Payment Processing: Their platform did not support seamless payment solutions suitable for the local market.
• Data Migration and SEO Concerns: Transitioning from their existing website posed the risk of losing valuable customer and SEO data.

The VEVS Solution

VEVS helped Anis Transport transform its digital operations by delivering a customized Car Rental Software & Website integrated with advanced features to address their specific needs. Key improvements included:

1. Data Migration & SEO Optimization

   • Transferred existing customer and booking data to the VEVS car rental platform seamlessly.
   • Implemented 301 redirects to retain and improve search engine rankings post-migration.

2. Enhanced Customer Segmentation

   • Introduced two types of client profiles: corporate and individual, catering to distinct customer needs.

3. Lead Generation & Recovery

   • Integrated a mechanism to collect customer details at the first step of the reservation process.
   • Enabled the Anis Transport sales team to re-engage with potential customers who abandoned their booking.

4. Comprehensive Reporting

   • Delivered detailed reports on cash flow and payment due dates, giving the management better financial oversight.

5. Streamlined Payments

   • Integrated Paynamics, the Philippines’ most trusted payment gateway, to enable secure and convenient online transactions.

6. Reservation Changelog

   • Implemented a feature to track and display all changes made to reservation prices.
   • Empowered staff to analyze customer requests and improve service quality.

7. Multilingual Website

   • Designed a user-friendly interface available in English, Korean, Chinese, and Hebrew, ensuring accessibility for a diverse customer base.

Results

Since adopting the VEVS car rental software solution, Anis Transport has achieved significant milestones:

• Improved Customer Experience: Real-time, self-service reservations increased customer satisfaction and convenience.
• Boosted Lead Conversion: The lead recovery mechanism enabled the sales team to convert abandoned bookings into completed transactions.
• Streamlined Operations: Enhanced reporting and reservation tracking improved internal efficiency and decision-making.
• Local Adaptability: Integration with Paynamics provided customers with a secure and trusted payment option, increasing transaction success rates.
• Expanded Reach: The multilingual website broadened their appeal to a wider international audience.