Company Overview
Anis Transport is a premier car rental company based in Manila, Philippines. They offer a wide range of services, including both driver-assisted and self-drive rentals, airport transfers to and from Ninoy Aquino International Airport, and reliable employee van shuttle services for businesses. With a diverse fleet ranging from hatchbacks to SUVs, Anis Transport provides quality service to both individual and corporate clients.
Their car rental website is multilingual, catering to customers in English, Korean, Chinese, and Hebrew, reflecting their commitment to accessibility and customer diversity.
Challenges
Before partnering with VEVS in 2020, Anis Transport faced several challenges with their existing custom-made website and car rental management software:
- Limited Real-Time Functionality: Their previous system lacked self-serving online reservation capabilities, limiting customer convenience.
- Lead Conversion Issues: The lack of a lead capture mechanism made it difficult to recover abandoned bookings.
- Inefficient Payment Processing: Their platform did not support seamless payment solutions suitable for the local market.
- Data Migration and SEO Concerns: Transitioning from their existing website posed the risk of losing valuable customer and SEO data.
The VEVS Solution
VEVS helped Anis Transport transform its digital operations by delivering a customized Car Rental Software & Website integrated with advanced features to address their specific needs. Key improvements included:
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Data Migration & SEO Optimization
- Transferred existing customer and booking data to the VEVS car rental platform seamlessly.
- Implemented 301 redirects to retain and improve search engine rankings post-migration.
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Enhanced Customer Segmentation
- Introduced two types of client profiles: corporate and individual, catering to distinct customer needs.
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Lead Generation & Recovery
- Integrated a mechanism to collect customer details at the first step of the reservation process.
- Enabled the Anis Transport sales team to re-engage with potential customers who abandoned their booking.
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Comprehensive Reporting
- Delivered detailed reports on cash flow and payment due dates, giving the management better financial oversight.
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Streamlined Payments
- Integrated Paynamics, the Philippines’ most trusted payment gateway, to enable secure and convenient online transactions.
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Reservation Changelog
- Implemented a feature to track and display all changes made to reservation prices.
- Empowered staff to analyze customer requests and improve service quality.
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Multilingual Website
- Designed a user-friendly interface available in English, Korean, Chinese, and Hebrew, ensuring accessibility for a diverse customer base.
Results
Since adopting the VEVS car rental software solution, Anis Transport has achieved significant milestones:
- Improved Customer Experience: Real-time, self-service reservations increased customer satisfaction and convenience.
- Boosted Lead Conversion: The lead recovery mechanism enabled the sales team to convert abandoned bookings into completed transactions.
- Streamlined Operations: Enhanced reporting and reservation tracking improved internal efficiency and decision-making.
- Local Adaptability: Integration with Paynamics provided customers with a secure and trusted payment option, increasing transaction success rates.
- Expanded Reach: The multilingual website broadened their appeal to a wider international audience.
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