Company Overview
Wings Car Rental Ltd operates in Auckland, serving the city center, domestic, and international airports with a fleet of Zero Emission Vehicles (BEVs) and Low Emission Vehicles (Fully Hybrid Vehicles). Their commitment to sustainability aligns with the New Zealand Government’s initiative to reduce transport emissions by 41% by 2035. They provide a stress-free rental experience with insurance policies designed for peace of mind.
Since April 2023, Wings Car Rental Ltd has partnered with VEVS to enhance its online presence and streamline operations with a feature-rich car rental reservation system.
The Challenge
Before switching to VEVS, Wings Car Rental used another car rental software but was unsatisfied with its performance. They needed a flexible and efficient car rental reservation system that could:
- Showcase their eco-friendly vehicle fleet.
- Offer a seamless booking experience for customers.
- Provide advanced pricing and tracking functionalities.
- Improve the mobile experience of their website.
Our Approach
VEVS delivered a custom car rental website builder and car rental software solution tailored to Wings Car Rental’s needs:
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Enhanced Tracking & Analytics
- Google Tag integration to track customer behavior and improve marketing efforts.
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Mobile Optimization
- Developed a custom home page for mobile devices, ensuring a smooth user experience on all screens.
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Advanced Pricing Features
- Implemented Out of Hours Pricing, making rental costs clearer for customers booking outside standard hours.
- Introduced an Individual "Book in Advance" option per location, improving reservation flexibility.
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Ongoing Support & Customization
- Conducted multiple Google Meet calls with Vikas Patel, the owner, to refine major improvements.
Results
Since launching their new car rental reservation system with VEVS in April 2023:
- Wings Car Rental has improved its mobile booking experience, increasing customer engagement.
- The advanced pricing and booking options have made reservations more transparent and flexible.
- Smoother operations and better tracking tools have enhanced their overall business efficiency
Highlights of Collaboration
- Seamless Transition: Migrated from a previous software to a more efficient and scalable VEVS solution.
- Tailored Features: Custom modifications made to enhance tracking, pricing, and mobile usability.
- Dedicated Support: Multiple strategy discussions via Google Meet ensured all business needs were met.
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