Cloud 9 Exotics Car Rental Agency

Cloud 9 Exotics is a premier luxury and exotic car rental agency based in Farmingdale, Long Island.

Cloud 9 Exotics Car Rental Agency

Website
cloud9exotics.com
Location
Long Island, USA

Company Overview

Cloud 9 Exotics is a premier luxury and exotic car rental agency based in Farmingdale, Long Island. Renowned for its unparalleled fleet of high-end vehicles, Cloud 9 Exotics caters to a discerning clientele, including elite visitors and residents seeking unique driving experiences. With a strategic location between New York City and Montauk, they offer tailored services, whether it’s cruising through Times Square or a scenic getaway to the Hamptons.

Challenges

The luxury car rental business model comes with unique demands. Cloud 9 Exotics required a platform that could match their commitment to VIP service, handling complex pricing structures, customized options, and targeted marketing needs. Their challenges included:

  • Detailed vehicle descriptions with rich media to highlight their exclusive fleet.
  • Dynamic pricing for weekday and weekend rentals.
  • Advanced tax management based on pickup locations.
  • Flexible pick-up and return options, including location-based restrictions.
  • Integration of additional features like online contract signing, promo management, and advertising support.

The VEVS Solution

To support Cloud 9 Exotics' vision, the VEVS development team customized the Car Rental Software and website to meet their luxury service requirements. Key enhancements included:

  1. Detailed Vehicle Pages

    • Created individual web pages for each vehicle, including rich media like videos and extensive descriptions, showcasing the exclusive fleet.
  2. Flexible Pricing & Tax Management

    • Integrated weekday and weekend rates to reflect the varying demand for luxury rentals.
    • Added tax rate management based on pickup location ZIP codes, automatically applying the correct county tax.
  3. Custom Pickup & Return Options

    • Enabled customers to select pick-up and return addresses of their choice using a Google autocomplete address bar, restricted to the service area.
  4. Additional Fees & Packages

    • Added features like delivery service fees, late return charges, and extra mileage pre-purchase packages to cater to diverse customer needs.
  5. Enhanced Marketing & Advertising Support

    • Developed a Promo Page and tailored discount code functionality for marketing campaigns.
    • Integrated Google AdWords codes for call tracking to support targeted advertising efforts.
  6. Advanced Checkout & Contract Features

    • Customized the checkout form for a seamless booking experience.
    • Implemented online contract signature functionality, reducing paperwork and enhancing convenience.
  7. Payment Gateway Integration

    • Integrated First Data payment processor for secure and efficient transaction management.

Results

With the tailored VEVS car rental software, Cloud 9 Exotics achieved:

  • Improved Customer Experience: Customized features like rich vehicle pages and flexible pickup options elevated the luxury rental experience.
  • Streamlined Operations: Automated tax rates, online contract signing, and additional fees improved efficiency and operational control.
  • Enhanced Marketing Success: Promo features and Google AdWords tracking enabled more effective campaigns, driving higher conversions.
  • Optimized Revenue: Dynamic pricing and pre-purchase packages offered flexible, profitable options for both customers and the company.

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