Caribbean Rentals Inc

Challenges

Caribbean Rentals faced a unique challenge: as a multi-vendor car rental service, they needed an advanced online car rental platform to efficiently manage their extensive network of suppliers and streamline operations. Key requirements included:

• A multi-vendor car rental system capable of managing numerous suppliers across various countries.
• Advanced functionality to automate processes such as reservations, payments, and customer communication.
• Enhanced tools to support marketing efforts and drive customer engagement.
• Security features to protect sensitive data and streamline operations for internal staff.

The VEVS Solution

VEVS transformed its standard car rental software into a bespoke multi-vendor car rental platform to meet Caribbean Rentals’ specific needs. Our tailored approach delivered a wide array of advanced features, including:

• Multi-Country Management

  • Enabled seamless handling of locations, currencies, and regional preferences.
  • Created landing pages for each country to boost localized marketing efforts.

• Supplier & Vehicle Management

  • Developed car owner profiles with robust management of car types, commissions, locations, extras, taxes, and fees.
  • Introduced vehicle categories for more intuitive filtering and selection.

• Flexible Payment Options

  • Implemented “Pay Now” and “Pay Later” options to provide customers with flexibility.
  • Integrated Barclays ePDQ for secure and reliable online transactions.

• Enhanced Marketing Tools

  • Added Google Tag Manager support for tracking PPC campaigns.
  • Enabled voucher codes and affiliate systems to drive sales and reward partners.

• User-Friendly Additions

  • Currency converter for seamless international transactions.
  • Automated PDF attachments for booking confirmations and other notifications.

• Security & User Roles

  • Added multiple user roles with secure access codes for internal staff.
  • Integrated history logs to monitor all reservation changes.

• Customer Engagement Features

  • Introduced reviews and ratings pages to enhance customer trust.
  • Built an alert message bar for emergencies like hurricanes, ensuring transparency.

• Operational Efficiencies

  • Added automated extra fees for services such as lost keys and transportation.
  • Enhanced fundraising functionality to support community initiatives.

Key Features Used

• Barclays ePDQ Payment Gateway
• Currency Converter
• Partners Facility with Affiliate Commissions System
• Reviews & Ratings

Results

The implementation of VEVS’ multi-vendor car rental software platform has significantly transformed Caribbean Rentals’ operations, achieving:

• Streamlined Multi-Vendor Management: The platform allows effortless collaboration with suppliers across 26+ locations.
• Increased Revenue: Flexible payment options and affiliate marketing features contributed to a noticeable rise in bookings.
• Enhanced Customer Experience: Customers enjoy a seamless, intuitive booking process with multiple payment options.
• Marketing Efficiency: SEO improvements, Google Tag Manager, and PPC-ready landing pages helped boost traffic and conversions.
• Improved Security: Added measures ensured data protection and operational control for the company.