FAQ
Read some frequently asked questions about VEVS Real Estate Website Builder and all related services. If we have missed something by chance, don't hold back to contact us and ask!
Do you charge extra fee per reservation?
No. Our pricing policy is transparent. There are no hidden fees for bookings/sales made through your VEVS Real Estate Website Builder.
I have more items than your pricing plans allow. Can I use your product and service?
Yes, we can offer you a custom pricing plan attuned to your specific business needs. Just contact us and request a quote!
How do I pay?
We require setting up automated recurring subscription payments for our service via credit card, debit card, or PayPal account. We work with PayPal and Stripe payment getaways, which will handle your online payments in a secure environment.
Can I cancel anytime?
Yes, you can cancel the service with a 15-days notice. For complete cancellation and refund conditions see our Terms of Service.
Can I upgrade my plan?
You can upgrade your account instantly by starting a new subscription for the new pricing package you want to use. If you are paying monthly, note that we do not refund for a started month. If you are paying yearly contact our team, and we will calculate the balance and suggest a refund or surcharge to the latest subscription payment.
Can I downgrade my plan?
Yes, you can downgrade with your next billing cycle and within a 2-weeks notice. A downgrade is free of charge only once per year. Then we collect a $69 accounting fee. Contact us for more details.
Can I switch from monthly to yearly subscription payments?
Yes, you are welcome to benefit from our yearly pre-payment offer and savings.
Will I receive assistance in using the VEVS Real Estate Website Builder and setting up my site?
Yes, our Customer Service team would be delighted to assist you. All pricing plans include lifetime support. If you require additional assistance or prefer a professional webmaster service, we offer premium customer care services as well as live assistance and online training. You can find details at Customer Care and Website Setup.
What are your hosting service conditions?
We will host your website in a fast and secure cloud hosting environment provided by Amazon. Your website will be deployed on a VPS (virtual private server) with a private IP address. We perform daily backups and provide 1 mailbox for free in our packages. For complete details, review our Hosting Services page and Terms of Service. You can connect and use your domain with your VEVS site, free of charge. We can also provide a new domain name, SSL certificate, or advanced hosting solution.
I have a domain name. Can I use it with a VEVS website?
Yes, if you have a domain name already, you can connect it and use it with your VEVS website. It is free of charge. You will find instructions on how to point your domain to your website host/VPS in your website admin area after you upgrade.
Do I have access to my hosting account?
No, we do not provide access to the website hosting account, VPS, FTP, or source files. And you do not need it to run your VEVS website. You can manage the website via its admin area and the tools you will find there.
