Ongoing Support Services

This service encompasses answering your questions regarding the functionality of our platform. For instance, we can guide you on configuring notification messages, adding new web pages to your website, managing meta tags, and more. This support is included in your monthly or yearly subscription and is delivered via a ticket-based system. You have unlimited access to ask as many questions as needed without any restrictions. Learn more

This service involves modifying our software to suit your specific requirements. Examples include integrating a new payment gateway or creating custom data export/import functionalities. These requests typically involve multiple team members, such as a requirements specialist and at least one developer. For more complex projects, additional personnel such as a senior project manager or an additional developer may be required. Customization work is billed per project, with a detailed proposal and cost estimate provided before any work begins. This ensures clarity and agreement on the scope and cost of the project from the outset. Learn more

This service includes making requested updates to your website and software. Typical tasks include adding new inventory to your site, redesigning the layout of your notification messages or documents, and resizing or optimizing logos and images. While we aim to provide as much of this service as possible free of charge, it involves manual work from our team. For tasks that require significant time and effort, we will track the work in a detailed worksheet and bill you accordingly. This ensures transparency and allows you to see exactly what has been done. More details on how the worksheet operates are provided below.

While we strive to minimize software issues, we acknowledge that problems can occasionally arise. Issues generally fall into two categories: those caused by our software (either in its default version or after customization) and those caused by external providers. Bugs stemming from our software are prioritized and fixed at no additional charge. However, if troubleshooting reveals that an issue is due to external factors (e.g., an email problem caused by your hosting provider blocking a connection port), the time spent resolving these issues will be recorded in your worksheet and billed accordingly.

We offer free live support via Google Meet during the initial onboarding period (up to 2 months after you sign up), which is included in the full setup service. Additionally, we can arrange online meetings upon request and by appointment to discuss any questions or requirements you may have. Free live meetings are also available as part of the process for building project requirements for our customization services.

We offer consultations on a variety of topics to help make your online business successful, such as integrating a third-party provider, synchronizing data with other software, implementing payment processing solutions, and SEO services. These consultations are conducted by highly qualified members of our team, and the time spent will be recorded in your worksheet.